Drivers Daily Log Program (DDL) - ddlsoftware.com - Trucker's Duty Status Log Software and more. Includes New USA 2005 & Canada 2007 Rules. to see a list of all supported rules go to Rules Supported

                       

Home  Request for Activation Code Form Buy On-Line Now Download Page 

  Drivers using DDL Software with GpsGate  Click on Map to see other DDL users locations. (click here to see how to join)

Google    
WWW Drivers Daily Log Web Site


Payments Accepted thru

PayPal will accept major credit cards, you do not need a PayPal account.

Need Information before you buy Click here


DDL Information

    Home
    Contacting Us
  Contents
    Computer System Requirement
    DDL NEWS
    Different between Versions
    Downloads
  Print Modules Downloads
  Buying DDL Information
  Frequently Asked Questions

Start here for quick answers to most questions about DDL

  Email Help
  Features
    Licensing Policy All users must read this.
  Licensing Requirements
    Request for ActivationCode
  Sample Reports (87 different reports)
    Version History
    Is DDL Legal

 

Frequently Asked Questions (FAQ) -- Printing and Print Modules Questions

Below you will find questions and answers for common problems, and emails that we have received from drivers. Simple click on the Question (Blue Link), and you will be taken to that question area.

Q-1: Will Drivers Daily Log (DDL) print a log my company will be able to use?

Q-2: I don't see Rapid Log listed as a supported format, will DDL  print logs that can be scanned by Rapid Log software?

Q-3: Do you have a Log Auditing software that will scan logs into it?

Q-4: Do I need to download a print module to print a log?

Q-5: Will you make a print module for my company?

Q-6: I have downloaded and installed the latest version of DDL and now my print module will not work? It is flashing, or blinking at me?

Q-7: I do not use all the print modules now, how do I uninstall them?

Q-8: When I try and print using a print module, all I get is the data, no image, or only part of the log is printing.  How do I fix this, so that the log prints a compete log?

Q-9: I am trying to print logs using the multiply log printing feature of DDL, I want to print from the 2nd of Jan to the 10th of Jan, however DDL says it wants to print 365 days, is this a bug?

Q-10: I purchased the new Windows 64 bits Operating system computer, now my DDL will not print. What do I need to do?

Q-11: I have switched companies, and now need to download my new companies print module, What steps do I follow?

Q-12: When I print, the right margin (recap) is being cut off. What do I do to correct this?


 

Q-1: Will Drivers Daily Log (DDL) print a log my company will be able to use?

A: DDL has created different print modules that can be used with DDL to re-create a 'Log Page' If your company is using one of the systems listed on our print module page, then yes. DDL is currently supporting only about 33  Logs, that is can be printed and turned in for scanning into your company Log Auditing Software.

Return to Top

Q-2: I don't see Rapid Log listed as a supported format, will DDL  print logs that can be scanned by Rapid Log software?

A: Rapid Log/Eclipse Software has a copyright that will not allow us to reproduce at this time. Also Rapid Log has many different formats and we just don't have the time.  But there is good news we find that many companies using Rapid Log will  accept DDL logs (Classic) as DDL printouts with 6"x1" grids enabled seem to be scannable by Eclipse/Rapid Log systems.

 Return to Top

Q-3: Do you have a Log Auditing software that will scan logs into it?

A: No, however we do have a system for our customers using iTruck Log Auditing Software We have developed a system that will allow a driver to save the log as a .pdf file. The driver can then email the pdf log. The company can then use iTruck to rebuild the log inside of iTruck drivers folder.

Return to Top

Q-4: Do I need to download a print module to print a log?

A: No, DDL has its own log that is legal. (we call it the Classic log, we also have a OCR log that can be downloaded, by default DDL installs the classic log at startup.

Return to Top

Q-5: Will you make a print module for my company?

A: In general DDL does not create a print module for all companies, nor do we imply that by purchasing DDL your company will ever be created. We simple do not have the manpower, nor time to complete this task. We receive hundreds of emails requesting that their company needs it. We do search our database to see how drivers from a company have purchased DDL and try to serve the largest group. (so make sure you have listed your company when you register DDL). We will only consider doing a print module if the company log supervisor or higher, contacts Bruce to discuss the logs. They make contact Bruce at 575-317-9292.  Not all will be done, as the time and man power just isn't there. 

Return to Top

Q-6: I have downloaded and installed the latest version of DDL and now my print module will not work? It is flashing, or blinking at me.

A: If you are using one of the print modules and you're updating your DDL, you must download and install DDL first, then download and install all the print module's you have tried, or our using,  in order to print your logs. If you have more than one print module installed, you must download and install each.  If you're having problems with your screen flashing or blinking, when you click on print, then download and run this utility to delete ALL print modules. Then re-download and install only the print module you need. Click HERE

Return to Top

Q-7: I do not use all the print modules now, how do I uninstall them?

A: Each print module has an uninstall program located in the main folder, simple click on it to launch the uninstall script. This must be done for each print module, or you can download and run the utility for removing all the print modules at once program, this can be found on the download page under Utility and other software table. Download and run this utility to delete ALL print modules. Then re-download and install only the print module you need. Click HERE

Return to Top

Q-8: When I try and print using a print module, all I get is the data, no image, or only part of the log is printing. How do I fix this, so that the log prints a compete log?

A: Open the Control panel for Windows, Click on Printer and Faxes. Right Click on your printer (should be default) and look for a setting called printer Preferences (Could be different, depending on the brand of printer you have). Look for Paper/Quality set this setting on the lowest setting allowed. Draft mode is best. Some programs will change this causing DDL not to print the print module correctly. DDL also has a Printer Setting in most of the print modules, you can click on this and set the quality to try and force the printer to print in draft mode. , Print modules also have a setting under setting to try and force the printer into draft mode.  Try setting this.

Check memory and disk space

The document that you are trying to print may require more memory. Save the document that you are trying to print, and then paste a section of the document in a new file. If you cannot print graphics, paste one of the graphics in the new file. Close all files except the new file, and then try to print.

If you can print, your original document might require more memory than your computer has available. Your operating system might be low on memory.

To free memory, try one or more of the following methods:
Quit any other programs that you are running.
Close all the documents except the one that you are trying to print.
Quit all the programs that are running, and then restart your computer.
Make sure that you have sufficient free disk space on your hard disk. It is best to have at least 120 megabytes (MB) of free space.
Your computer uses disk space in the process of sending information to the printer. You can have trouble printing if you have less than 120 MB of free space on the hard disk where Windows is installed.

To determine the free space that is available on your hard disk, follow these steps:
1. Click Start, and then click My Computer.
2. Right-click the icon of the hard disk where Windows is installed, and then click Properties. The General tab shows the total free space on your hard disk. 1 gigabyte (GB) of space equals 1024 MB.
To make more space available, use one or more of the following methods:
Empty the Recycle Bin.
Use the Disk Cleanup tool to free disk space. To do this, follow these steps:
1. Click Start, point to All Programs, point to Accessories, point to System Tools, and then click Disk Cleanup.
2. In the Drives box, click your hard disk, and then click OK.
3. In the Files to delete list, select one or more of the options.
4. You can also click the More Options tab to see other options for freeing disk space.
Delete any documents or data files that are no longer used, or move them to another location for archiving.
Use the Add/Remove Programs tool to remove any programs that you do not want. To do this, follow these steps:
1. Click Start, click Control Panel, and then click Add or Remove Programs.
2. Click the program that you want to remove, and then click Change/Remove.
3. Click Yes to remove the program.

 

Decrease your printer resolution

You may experience printing issues, if your printer is configured to print at a high resolution. To determine if this is the cause of your printing problem, decrease your printer resolution, and then test to determine if your problem is resolved.

To decrease your printer resolution, follow these steps:
1. Click Start, and then click Printers and Faxes.
2. Right-click the printer that you want to use, and then click Properties.
3. Click the General tab, and then click Printing Preferences.
4. Click a lower resolution (or dots per inch) for your printer in the Resolution box, and then click OK.
5. Test to determine if your problem is resolved, and if not, return your printer resolution to the original setting.

 

 

 

Return to Top

Q-9: I am trying to print logs using the multiply log printing feature of DDL, I want to print from the 2nd of Jan to the 10th of Jan, however DDL says it wants to print 365 days, is this a bug?

A: No, the most likely cause is you have turned the Current time off in the setting, If so DDL goes back 365 days and forward 365 days. from today. You will need to turn the current time back on. Hold the CTRL key down and press the letter T once, you should have a broken line on today's log, if it is solid all the way across, then repeat the key combination again. You can also go to the day before the day you want to print, in this example we want to print from the 2nd of Jan, so change DDL to the 1st and make a duty status record on line 3 or 4 for 15 minutes. DDL will detect this and begin Printing from the 2nd as you selected. The same holds true for the last date, again just go to the day after you want printed, in this example the 11 of Jan, and again, create a duty status of 15 minutes on line 3 or 4. DDL will now print from the 2nd of Jan to the 10th of Jan. Turning the current time off in DDL is for advanced users, as it will effect many different areas. We don't recommend it.

Return to Top

Q-10: I purchased the new Windows 64 bits computer, now my DDL will not print. What do I need to do?

A: In order to print using a 64 bit -vs- 32 bit system, you will need to update your printer driver to a 64 bit driver. Visit the web site of your printer, and see if they have made a 64 bit driver. If not you will need to purchase a printer that does have 64 bit drivers.  We have no control over the drivers and hardware.  Just a note: In our testing their is several other programs that will not run under 64 bit systems.

1. Form Max

2. Co-Pilot 11

3. Old Printers (Older than 2 years old, no 64 bit drivers.)

Some users can not print at all when you use Vista 64 bit operating system. (DDL will flash and then return to the main window)  We have reports and Bruce has been able to reproduce this problem. When using a computer running Vista 64 bit operating system software. (please do not confuse a 64 bit processor and the 64 bit operating system, Most laptop are 64 bit processor running 32 bit operating system) We are convinced that this is not a software problem, but a bug in VISTA 64.

In particular a Windows API DocumentProperties function call to get size of DEVMODE record for printer properties. See,

http://forums.microsoft.com/MSDN/ShowPost.aspx?PostID=2677398&SiteID=1

 

It does not affect all VISTA 64 users or all applications. Since it affects some DDL users, users will point to the software. We are aware that it does effect the following software programs: DDL, Intuit (Quicken 2008), Ifanview, Formmax.

 

You need to report this to Microsoft. Loudly.

 

We have found a work around, that seems to work. This also seems to work with the above software.

 

1, Move the program from Program Files (x86) folder to C:\, Make sure you update the icon (link)to show this new location.

2. Take away all the administration rights. (clear the check boxes) Right click on the icon, click on Properties. Click on Advance tab, clear the check box 'Run as Administrator. Click on the Compatibility Tab, do the same. Now your printer should work.

 

Solution #2. We have not tested this. It comes from a user, using Quicken 2008

 

- Go to Control Panel, add a new printer selecting HP Deskjet 990c.

- I selected the same USB port as the c7820 is connected to.

- Under advanced Tab, select Print Directly to the printer.

- In Quicken, under File > Printer setup, select the new printer. (To remind me, I had named this printer Quicken - HP Deskjet 990c, but this is not important to the function).

At this time we do not recommend the 64 bit systems as you can run into more hardware and software problems, unless you are an advance computer user, stay with 32 bit systems, for a few year more. Than all systems and hardware will be 64 bit.

 

Q-11: I have switched companies, and now need to download my new companies print module, What steps do I follow?

A:

Step 1 -- Download and install the latest version of DDL and your current print module from our website, remember you must have the latest version of DDL installed and activated. If DDL is not activated you will need to complete the Request for Activation Form on the web site, Once DDL is activated proceed to Step 2.

Step 2 -- If you have an old print module installed, we recommend deleting it, or you must keep it current, or you will get warnings about it being old. To delete a print module click on the word Print in the top tool bar, not the printer icon. Click on Show Print Module List (item #4 in the list). Click on the word Print again, then click on Print Current Log Day. Right Click on your old print module and choose delete.

Step 3 -- Download and Install the new print module you need.

That's it. Remember to always download and install both DDL and the print module every few months to stay current. All print modules must have the latest DDL to work.

Q-12: When I print, the right margin (recap) is being cut off. What do I do to correct this?

A:

Step 1 -- Download and install the latest version of DDL and your current print module from our website, remember you must have the latest version of DDL installed and activated. If DDL is not activated you will need to complete the Request for Activation Form on the web site, Once DDL is activated proceed to Step 2.

Step 2 -- Click on PRINT from the top tool bar.

Step 3 -- Click on Print Current Log day.

Step 4 -- Select your print module from the list.

Step 5 -- Click on SETTINGS form the top tool bar

Step 6 -- Open the setting for Printer Settings

Step 7 -- Under Print Left Margin (Inches) start with 0.10 (This may need to be adjusted up or down, you will need to play with it.

Step 8 -- Under Printer Left Margin Negative -- Make sure there is a check mark in this and click OK to save.

 

Return to Top

Customer Support Web Site

What's New

DDL Customer Support Web Site Main Page
CSA * 2010 pdf file (Download) Aug 2010 Updated
CSA2010 PSP Drivers Report Card
Motor Carriers SMS Report Card
New 2010 USA Proposed Rules Information
Canada new  2007 Hours of Service Rules Information

Canada new DDVIR Schedule Information

Sample Reports
DDL On-Line Help System
DOT & FMCSA Information
Commercial DDL
DDL Logs Audit Features
Truck Companies that accept DDL Logs
Installing Ascertia Root Certificate
GPS add on Information
Intra-States Rules (Information)

Other Information

About the Author
Canada Notes
Days Out Information
List of Email Servers that will block DDL email.
DDL in Hand Held Devices
DDL Data Files and Data Records Specifications
FAQ:
Future DDL Features
Introduction
Links to other Web Sites for Truckers
Looking for a Laptop for DDL
National Traffic and Road Closure Information 
Road Conditions Information
Six Days on the Road
Users Wish List
Truck Load

DDL is a trademark of DDL Software. All other products mentioned are registered trademarks or trademarks of their respective companies.
Questions or problems regarding this web site should be directed to  "Fritz" at  frbjorklund@driversdailylog.com
or "Bruce" at bruce@driversdailylog.com

Use of the Drivers Daily Log Software and this Web site constitutes acceptance of our License Policy, License Requirements, and Privacy Policy.

Copyright 1998-2011 Drivers Daily Log - Fritz Roland Bjorklund & Bruce A. Luebke.  All rights reserved.
Last modified: Wednesday April 13, 2011.