Drivers Daily Log Program (DDL) - - Trucker's Duty Status Log Software and more. Includes New USA 2005 & Canada 2007 Rules. to see a list of all supported rules go to Rules Supported


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DDL Information

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  Frequently Asked Questions

Start here for quick answers to most questions about DDL

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    Licensing Policy All users must read this.
  Licensing Requirements
    Request for ActivationCode
  Sample Reports (87 different reports)
    Version History
    Is DDL Legal


Q9: I have enter the ActivationCode I received in the email from DDL Software, But the software is saying it failed, what am I doing wrong?

A: This can be caused by several things. #2 is most likely!

    1. Check the number/letters entered very carefully as it is very easy to reverse or put a wrong number in.

    2. Check the InstallationID number on the computer against the InstallationID number on the email you received from us. Is it the same number?

        a. YES, then continued to #3 below,

        b. No, then you will need to complete a new "Request for Activation Code Form" located on our web site. or click on the button below.

Request for Activation Code Form

        c. Why is the number changed: see FAQ Question # 3

    3. Did you place the hyphen's in the code? They must be entered. i.e. 64567-12983-00012-09890 would be correct, but 64567129830001209890 would fail as would 64567-129830012-09890, notice the missing hyphen between the 2nd and 3rd group of numbers. 6702O-87898-AB56T-Z98U1.

Check the Activation Code. The letters can be enter either small or caps. However the number 0 is not the same as the letter O. The number 1 is not the same as the letter i.  In the email we will tell which it is. ie: the 1st 0 is a number the 2nd O is a letter. The 1st 1 is a number.   Read and check your work.

    4. This is not the correct computer. Each computer will have different InstallationID number and can not be changed by the user. Check the InstallationID number and make sure it is a match for the one submitted. All valid InstallationID and ActivationCode will be counted against the three allowed, A error will result in using one of your three (3) "NEW" Codes allowed. You must complete a 'Request for Activation Code Form' on our web site if the number is different, we will inform you if this is counted as a 'NEW' Code or a reactivation. Visit  or, our main web site at for the form, or click on the button below.

Request for Activation Code Form

    5. Did you update the software, after you sent the InstallationID number, but before you entered an ActivationCode? If so then your InstallationID number has changed, and the ActivationCode we provided will not work. You must send the new InstallationID number to receive an ActivationCode, click on the button below

Request for Activation Code Form

Customer Support Web Site

iTruck Web Site

What's New

DDL Customer Support Web Site Main Page
New DDL User -- Click here
Need Help Updating your DDL? Click Here.
CSA * 2010 pdf file (Download) Aug 2010 Updated
CSA2010 PSP Drivers Report Card
Canada new  2007 Hours of Service Rules Information

Canada new DDVIR Schedule Information

Sample Reports
DDL On-Line Help System
DOT & FMCSA Information
Commercial DDL
DDL Logs Audit Features
Truck Companies that accept DDL Logs
Installing Ascertia Root Certificate
GPS add on Information
Intra-States Rules (Information)

Other Information

About the Author
Canada Notes
Days Out Information
List of Email Servers that will block DDL email.

Instructions on how to add our email to avoid being blocked by YOUR email provider.

DDL in Hand Held Devices
DDL Data Files and Data Records Specifications
Future DDL Features
Links to other Web Sites for Truckers
Looking for a Laptop for DDL
Drivers using DDL Software with GpsGate

Click on Map to see other DDL users locations. (click here to see how to join)

National Traffic and Road Closure Information 
Road Conditions Information
Users Wish List
Truck Load

DDL is a trademark of DDL Software. All other products mentioned are registered trademarks or trademarks of their respective companies.
Questions or problems regarding this web site should be directed to  "Fritz" at
or "Bruce" at

Use of the Drivers Daily Log Software and this Web site constitutes acceptance of our License Policy, License Requirements, and Privacy Policy.

Copyright 1998-2013 Drivers Daily Log - Fritz Roland Bjorklund & Bruce A. Luebke.  All rights reserved.
Last modified: Wednesday September 05, 2018.