Drivers Daily Log Program (DDL) - ddlsoftware.com - Trucker's Duty Status Log Software and more. Includes New USA 2005 & Canada 2007 Rules. to see a list of all supported rules go to Rules Supported

                       

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DDL Information

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Start here for quick answers to most questions about DDL

  Email Help
  Features
    Licensing Policy All users must read this.
  Licensing Requirements
    Request for ActivationCode
  Sample Reports (87 different reports)
    Version History
    Is DDL Legal

 

DDL Activation Code Request Information

In all cases you must download and Install DDL or the Update before requesting a activation code. Example you download 3 weeks ago. Then Yes you need to re-download and Install. The version on the web site is always the latest version.

Please read all of the information below to avoid delays and problems in activating DDL. There are a few steps that need to be completed in order to receive a current activation code. Once submitted it will take from 12 to 48 hours to receive your Activation Code. (99% in under 12 hours). After 5:00pm EST it will be the following morning. During the day (0500 to 1700 EST), we process emails every few hours, so check your email. These steps apply to all request. i.e. New Activation, Re-Activation, Trial, and Extensions.

Step 1.

Add the following email address to your email account, frbjorklund@driversdailylog.com We are aware of the following email accounts that will block our email, so you would not receive your activation code if this step is not completed.

Yahoo, AOL, MSN, Hotmail, Live, Gmail, EarthLink, SBCGlobal.net, to name a few, to be on the safe side, please add the email address above. If you do not receive an Email in 12-48 hours (99% in under 12 hours), we are being blocked by your email manager, there is nothing we can do on our end. Please check with them to find out how to fix this problem, then complete the request again.

Step 2.

Download and Install the latest DDL software from our web site today, Even if you have it installed, you will need to update before we can issue an Activation Code. If you have downloaded and installed today, then you can skip this step. (We do not activate old software. so check that your version number. Is it the same or higher than what is listed on the Download page? This will save time and delays). The latest version can be found by clicking on the link to the right. Click here to open Download page

This needs to be done regardless of the version you have or don't have installed now. Please update your version every couple months.

DO NOT UNINSTALL OR DELETE DDL FIRST. If you do, you will have to get a new Activation Code every time.

Step 3.

Activating DDL or Re-Activating DDL is very easy. Download the current version (step 2),  and complete an email (from your email account) using the information below. We must have the information below to process your request. Send the EMAIL using your email program, the email button inside of DDL is for advance users and require a knowledge of MAPI and requires MAPI be install and running on your computer. Computers DO NOT come set up with MAPI.

When you receive our email please complete Step 5.

Open DDL program and click on the Activate/Purchase button on the splash screen. If there is no splash screen, then click on the InstallationID number on the top of DDL tool bar. (image below)

This will open the Activation dialog form. Please complete all fields to speed up the request process, we will need to match you to a sales record or issue a 30 day Trial if not a customer. After complete the information in the fields, please click on the Copy Activation Information and User Information to 'clipboard' button. (image below)

Note: We also have a Form on the Internet  you can click on this link Request for Activation Code Form If you do not receive an Activation Code within 48 hours, please send again using the email method above.

Step 4. This is only a sample please do not copy and send this, we need your information.

Open your email client. Enter a New email and place the following information in the following fields:

To... field; frbjorklund@driversdailylog.com

cc... field; bruce@driversdailylog.com

Subject: field; DDL- Request for Activation Code.

In the message body area, Right click with your mouse and click on Paste. If done correctly, your information will appear. That's it. Now click Send (image below). Make sure it leaves your outbox, before closing your email client.

You can also add any other information in the message body needed.

Step 5.

When you receive your email from us containing your Activation Code, then Open DDL Activation/Purchasing dialog screen (see Step 3 above).

1st - Enter your DDLID in the DDLID field. This number is very important for support and to receive new/reactivation codes in the future. So PRINT and SAVE off this computer. Save a copy of this email online if possible, then it can be access from any computer. (image below)

2nd - Enter the Activation Code in the Activation Code field. (check the letters and numbers closely as a letter O and I can look like a number O and 1 on some computers, just below the Activation Code in the email, we will tell you what it should be. Numbers will be large, letters will be small.  When you have enter the last number/letter a screen will appear. Click on Process Activation button. (image below)

From Email you receive from us

 

If you don't get a reply from us within two business days, please write to us again (from an alternative e-mail if possible). Make sure you have add this email address to your email client. frbjorklund@driversdailylog.com

 

 

 

 

Customer Support Web Site

iTruck Web Site

What's New

DDL Customer Support Web Site Main Page
New DDL User -- Click here
Need Help Updating your DDL? Click Here.
CSA * 2010 pdf file (Download) Aug 2010 Updated
CSA2010 PSP Drivers Report Card
Canada new  2007 Hours of Service Rules Information

Canada new DDVIR Schedule Information

Sample Reports
DDL On-Line Help System
DOT & FMCSA Information
Commercial DDL
DDL Logs Audit Features
Truck Companies that accept DDL Logs
Installing Ascertia Root Certificate
GPS add on Information
Intra-States Rules (Information)

Other Information

About the Author
Canada Notes
Days Out Information
List of Email Servers that will block DDL email.

Instructions on how to add our email to avoid being blocked by YOUR email provider.

DDL in Hand Held Devices
DDL Data Files and Data Records Specifications
FAQ:
Future DDL Features
Introduction
Links to other Web Sites for Truckers
Looking for a Laptop for DDL
Drivers using DDL Software with GpsGate

Click on Map to see other DDL users locations. (click here to see how to join)

National Traffic and Road Closure Information 
Road Conditions Information
Users Wish List
Truck Load

DDL is a trademark of DDL Software. All other products mentioned are registered trademarks or trademarks of their respective companies.
Questions or problems regarding this web site should be directed to  "Fritz" at  frbjorklund@driversdailylog.com
or "Bruce" at bruce@driversdailylog.com

Use of the Drivers Daily Log Software and this Web site constitutes acceptance of our License Policy, License Requirements, and Privacy Policy.

Copyright 1998-2013 Drivers Daily Log - Fritz Roland Bjorklund & Bruce A. Luebke.  All rights reserved.
Last modified: Wednesday August 27, 2014.