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Need Information before you buy
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Contact us by e-mail, phone, US mail, or post a message.
Drivers Daily Log is very user friendly, however you will need some
Computer/Windows knowledge. ie. Backing up files/folders, Coping/Pasting,
Cutting/Deleting, Saving files, How to search using Google, or another search
engine How to use a Windows
Help system, and most important reading/understanding basic FAQ's 98% of all
questions are answered here. If you do not have time or will not read the
help/FAQ, you might want to look at other software, as not taking the time can
cost you money and time being placed out of service.
DDL will alert you if you do not have the required 11 items needed by FMCSA
regulations. Everything else is your choice, if you want to enter it, or not,
remember that if you want to run reports, then the more you enter, the better
the report. example: You would like to know your mpg. You will need to enter
complete fuel records each and every time you fuel.
Before using email or the phone number below. Please check our Frequently
Asked Questions on our Web site, 98% of all questions and answers can be found
there, saving you time. You can also
click here to be
taken to the FAQ page.
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E-Mail: |
Nick --
frbjorklund@driversdailylog.com,
or,
nick@ddlsoftware.com
Bruce --
bruce@driversdailylog.com or,
bruce@ddlsoftware.com
Phone:
575-317-9292
Activations and
Re-Activations will need the "Request for Activation Code Form"
submitted, no activation code will be issued by phone. For questions on
Activations see the FAQ section.
Dennis -- Email Please!
tdsinc@brookings.net
US Mail Address: Fritz R.
Bjorklund
ddlsoftware.com
PO BOX 157
Kulpmont, PA 17834-0157We can be contacted by E-Mail at
frbjorklund@driversdailylog.com,
or
bruce@driversdailylog.com.
When e-mailing please add
frbjorklund@driversdailylog.com to
your email address/contact list, also please send the following information to speed a respond:
(Click here for a list of email servers that
block, filter or delete Drivers Daily Log (DDL email)
If
you do not receive an email within 48 hours you are being blocked and
their is nothing we can do on our end, you have to un-block us, then
submit the request again. Check spelling, as 45% are misspelled and
returned as a bad email.
1. Locate the Version number on the Title Bar (Top). You can also located
the version number by clicking on the "ABOUT DDL ICON"
Note: If you're not running the latest version then check the download page and
download, and install the update. Also check the
version history to see if the problem has been corrected.
(this will usually correct the problem).
2. If #1 failed then we will need a copy of your log folder. Attach it as an attachment
to an email. In the body of the email, We will need the date's in
question, and what it is doing, or not doing correctly. This will help speed the process.
3. We will need a valid E-Mail address to respond back to. If you don't hear from us
with in a few days check your email filters and junk mail settings in all
programs there is a safe list or add us to a "always accept email type list" or
"Contact list" just add
frbjorklund@driversdailylog.com and
bruce@driversdailylog.com to this.
Always add 'DDL" and your DDLID/CustomerID number ie..'12036' in the Subject line of the email to avoid
being 'dumped' as email Spam. We can not respond if we are blocked.
4.Make
sure you can continue to receive timely, relevant e-mails from Drivers Daily Log
Software...Click
HERE to learn how to prevent mailbox
filters from deleting our email to you. If you do not receive an email from us
within 48 hours you are being filtered, as we answer all emails we receive.
Registered users of DDL can contact us by email click on one
of the links below.
frbjorklund@driversdailylog.com
or
bruce@driversdailylog.com
(this will open your email and fill in the subject for you). If you email by
using a different way read the following:
Because of increasing 'Spam' email traffic, it is becoming very
important to place 'DDL' and your CustomerID/DDL#/DDL number example '12036' in the subject of any email
that you expect us to read regarding DDL.
You should receive an email from one of us within 12 to 48 hours, if
not check your email filters/settings, to ensure you're not blocking, or trashing, or
sending our email to a junk file. If you still receive no reply, then call Bruce at 575.317.9292
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Web Sites: |
Drivers Daily Log Web Site
Drivers Daily Log Support
Web Site
Drivers
Daily Log Message Board (You must join first, You must
provide your real full name.)
DDL
iTruck Audit Software |
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