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Drivers Daily Log Program (DDL) - F. Roland "Nick"
Bjorklund - Trucker's Duty Status Log Software and more. Includes New USA 2005 &
Canada 2007 Rules. to see a list of all supported rules go to
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Payments Accepted thru OR
Need Information before you buy Click here
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Frequently Asked Questions (FAQ) -- Re-Activation and "New" Activation Questions/Problems TOP FIVE QUESTIONS/PROBLEMS: 4. Q14: I purchased a new, or replacement computer what do I need to do to activate this computer? 5.Q17: I purchased DDL a few days ago and have not received my Activation Code. What is the holed up?
Q1: What is the different between a "NEW" and "Reactivation"? Q6: Can you give an example of the three (3) 'NEW' activations? Q10: Can I receive an Re-ActivationCode or a "NEW" ActivationCode by phone? Q12: I have lost my email, or never saved and printed it as instructed, how do I get a reactivation? Q13: I need to reactivate my copy of DDL, can you explain the correct procedure? Q14: I purchased a new, or replacement computer what do I need to do to activate this computer? Q17: I purchased DDL a few days ago and have not received my Activation Code. What is the holed up? Q-18: I have installed the 30 days Trial software, How do I activate it? Q1: What is the different between a "NEW" and "Reactivation"? A: A "NEW" Activation is: A computer that does not have DDL installed on it. "A completely different computer", i.e. one to replace the old one. or you buy a 2nd computer. or install DDL on a 2nd computer i.e. Laptop or Desktop. Or you update the CPU, or Mother Board on this computer. The old policy was, you were required to delete DDL from the old computer, or purchase the 2nd computer license. We have done away with a 2nd computer license. We will now issue three (3) "NEW" Activations. A "Reactivation" is: A computer that has DDL already installed and activated that has been updated or upgraded, example: equipment (i.e. Hard Drive, Operating System update, i.e. upgraded from Windows 98 to Windows XP Home, or Vista.) All the above is not consider "NEW" and does not count against the three (3) limit. A: You should of received your ActivationCode by an email from us within 12 to 48 hours, (Normally within 12 hours). If you have not received anything please read the following: 1. Your email from us is being blocked, or filtered (this can be at your computer level, or your internet provider level). You will need to add us to your address/safe list. After adding us, you will need to complete the "Request for Activation Code Form" out again. If your still do not receive an email within 12 to 48 hours, you will need to contact your email provider to resolve the issue. For instructions on how to add our email Click HERE and to learn how to prevent mailbox filters from deleting our email to you. We know that the following email providers will block/filter DDL Software email, as junk, spam, or trash. AOL, HOTMAIL, MSN MAIL, SBC GLOBAL, YAHOO, ROAD RUNNER, GMAIL and many more. 2. You provided a bad email address and the email we sent you was returned to us. Please complete the "Request for Activation Code Form" out again. Check your email address carefully. Or submit using a different email address. A: There are several things that will cause DDL to go back to the trial period (Locked), 1. A change in hardware. i.e. CPU, Mother Board, Updating the BIOS, Memory and Hard Drive. 2. A change in operating systems. i.e. You upgrade from Windows 98 to Windows XP Home or Vista. . 3. Deleting, or Uninstalling DDL will in most cases cause DDL to generate a new InstallationID number. We do not recommend this , when updating all you need to do is re-download the current file, then run the install program, DDL will update the needed files. If you do uninstall, then use the uninstall located under START-Drivers Daily Log-Uninstall 4. Copying or moving the entire Drivers Daily Log Folder onto another computer. This will cause DDL to change the InstallationID number, which will cause DDL to go back to a trial version. Copy, or move only the Drivers Folder is the correct way. 5. Changing, or installing where DDL was first installed (lives) Default is C:/Program Files/Drivers Daily Log to say C:/Drivers Daily Log. You can find this by looking at the Top Title bar. 6. Installing DDL on a removable device. i.e. flash drive, external hard drive. Each time you 'plug' into a different computer DDL will generate a new InstallationID number, and will have to have a NEW ActivationCode. Noted there is a limit of three NEW activations before you will need to repurchase DDL. 7. If you have not updated the software in the past nine months, DDL will start popping up warning boxes that the software is about to expire. You will need to: a) Back up your Drivers Folder to an external device. (CDROM or DVDROM, Flash/Jump drive. b) Download and Install the latest version of DDL and any print modules you have installed. If you let the software expire, just follow a and b above. If the software stay in trial mode, you will need to complete the "Request for ActivationCode Form" located on the web site. 8. On some computers, older DDL versions would sometimes fail to 'hold' because of occasional long delays, timeouts, in DDL waiting for an expected response from Windows operating system. DDL has been modified/repaired in later versions to correct this. (Update to the latest version) 9. We
also suspect that DDL users are 'uninstalling' DDL before an updating to latest
version. Since the version number is in the InstallationID number, this will
cause a change in the InstallationID number. If not caught, then the Activation
Code we issue will fail as it was for the old InstallationID number. A new
"Request for Activation Code Form" will need to be submitted When DDL goes back to a trial period, DDL looks back at how much time you have used of the 30 days trial period. i.e. you download and install DDL and use it for 30 days, you decide you like it and purchase it, Later you change your hard drive, DDL goes back to the trial period and you would have 30 days left. Each computer gets the 30 days trial period, when the period is over DDL will show 0 days remaining, and will not allow any new input, until the software is reactivated. You can see print and see all log day you have enter. DDL never deletes any log data. 10. After Installation version 3.4.3.23 or later, and you purchased the software over a year, or had a version installed that was over a year old. then you will need to complete the 'Request for ActivationCode Form' located on our Web Site. You will be issued a new InstallationID that you need to put on the Request Form. Please complete a different 'Request Form' for each computer you have activated. 11. Check the system clock and date. If the clock is 'off' by so many days so that trial days becomes 'unreasonable' then DDL will refuse to activate. Set the System Date and Time to right now, then re-enter the ActivationCode.
A: Normally not, however the InstallationID may be different. This is no problem, you can enter the ActivationCode issued in the email from us. Then process the process activation button, because no change in hardware, or operation system has occurred the old activation should work. Remember any change in hardware, or operating system, or updating DDL will cause DDL to fail, and a new Activation Code will be needed. A: Our security system looks at windows date and time when first installed, if you change and move into the past or future, then DDL will deactivate the trial period, this prevents users from going back and trying to get another 30 days. Hey guys we were not born last night. If you want to go back, or into the future, do so from with in DDL, there is no limit on either. Q6: Can you give an example of the three (3) 'NEW' activations. A: A user activates DDL on Laptop (1st Activation), User decides to run DDL on home computer as a backup, issued 2nd ActivationCode ("NEW" InstallationID). User buys a new laptop during the year. ("NEW" InstallationID), 3rd and last "NEW" ActivationCode issued. Now if something were to happen the user would have to Pay the full price of $50.00 for the 'Lite' version and $95.00 for the 'Full' version, again to receive a "NEW" Activation. A: NO! The InstallationID may change, we will be able to determine what has changed and if it is the same computer. There are no limits on the number of Re-ACTIVATIONCODE that will be issued in this case for the subscription period. You will need to download and install the latest version of DDL, before we will issue a new code. For users that currently have three or more license you will need to contact Bruce at 505.317.9292 for pricing information. A: Several things will occur: 1.. You have used 2 of your 3 authorized "NEW" activations, You would have 1 left. Then you will be required to purchase a "New" license at the full rate of $50.00 US for the 'Lite' License or $95.00 US for the 'Full' license. 2. That person would not be allowed any re-activations. As that person would not be listed in our database. Any problems would fall on the user giving away their codes. (this can and will be traced back to the Registered user). Users that use all three Activations will have to purchased a new license for the regular price of $50.00 US for the 'Lite' version and $95.00 US for the 'Full' version, in order to be re-activated. Abuse can result in not being allow to renew your subscription. A: This can be caused by several things. 1. Check the number/letters entered very carefully as it is very easy to reverse or put a wrong number in. 2. Check the InstallationID number on the computer against the InstallationID number on the email you received from us. Is it the same number? a. YES, then continued to #3 below, b. No then you will need to complete a new "Request for Activation Code Form" located on our web site. c. Why is the number changed: see FAQ # 3 3. Did you place the hyphen's in the code? They must be entered. i.e. 64567-12983-00012-09890 would be correct, but 64567129830001209890 would fail as would 64567-129830012-09890, notice the missing hyphen between the 2nd and 3rd group of numbers. 6702O-87898-AB56T-Z98U1, Check the Activation Code. The letters can be enter either small or caps. However the number 0 is not the same as the letter O not is the number 1 the same as the letter I. In the email we will tell which it is. ie: the 1st 0 is a number the 2nd O is a letter. The 1st 1 is a number. Read and check your work. 4. This is not the correct computer. Each computer will have different InstallationID number and can not be changed by the user. Check the InstallationID number and make sure it is a match for the one submitted. All valid InstallationID and ActivationCode will be counted against the three allowed, A error will result in using one of your three (3) "NEW" Codes allowed. You must complete a 'Request for Activation Code Form on line' if the number is different, we will inform you if this is counted as a 'NEW' Code. Visit http://www.ddlsoftware.com or, our main web site at http://www.driversdailylog.com for the form. 5. Did you update the software, after you sent the InstallationID number, but before you entered an ActivationCode? If so then your InstallationID number has changed, and the ActivationCode we provided will not work. You must send the new InstallationID number to receive an ActivationCode. Q10: Can I receive an Re-ActivationCode or a "NEW" ActivationCode by phone? A: No all request for re-activations or "NEW" activations must be done by completing the correct form located on the customer support web site at http://www.ddlsoftware.com or, our main web site at http://www.driversdailylog.com A: DDL is designed to compare the InstallationID number each time the software is ran, by copying the entire DDL folder on to a different computer, DDL detects different hardware and go back to any remaining trial days. past 30 days, then DDL will not allow any new input. The correct way to use any external device is to copy ONLY the Drivers Folder, then copy this back into Drivers Daily Log main folder on the 2nd computer. Q12: I have lost my email, or never saved and printed it as instructed, how do I get a reactivation? A: You must still complete "Request for Activation Code (Select Reactivation from the list) Form located on the customer support web site at http://www.ddlsoftware.com or, our main web site at http://www.driversdailylog.commy software is a you will need to fill out as much information as possible, we must be able to match several items, i.e. Full name of the person who registered the software. Address used to register, Phone number used to register, Email used to register. Customer ID/DDL ID number assigned in the email we mailed to you. If we can not locate you in our data base, you could have to re-purchase DDL before a ActivationCode can be issued. This is why we insist that you Print and Save a Hard Copy and keep it somewhere safe. A copy saved on the hard drive is not safe. When the hard drive goes south, how will you get the information needed? You will need this information to re-activated. Failure to have this information can delay a ActivationCode from being issued for up to 72 hours, while we research your information. The more information you can provide the faster we can get you back up and running. Your customer number is the quickest way to re-activation. Put it in the location in DDL Registration screen beside your InstallationID & ActivationCode, then print and save. We recommend your permit book. Q13: I need to reactivate my copy of DDL, can you explain the correct procedure? A: After 1 Oct 2005, we will not issued any Re-ActivationCode with out the user doing the following: 1. First you must download and install the latest version of DDL and any print modules needed. Do not uninstall your old DDL. Just run the install program. This means within the past 72 hours. (Last month dose not count as just updated). Failure to do this will result in delays as we then will have to email you to do it, then you will have to complete a new request form and submit it. 2. You must complete a "Request for Activation Code (select Re-activation from the list) Form' located on the customer support website at http://www.ddlsoftware.com or, our main web site at http://www.driversdailylog.com 3. This form must be completed in full, or a delay can result in finding your record. Without a Customer ID/DDL ID number, you could be required to purchase a new copy of DDL. Q14: I purchased a new, or replacement computer what do I need to do to activate this computer? A: Follow these steps below: 1. First you must download and install the latest version of DDL and any print modules needed. Do not uninstall your old DDL. Just run the install program. This means within the past 72 hours. (Last week dose not count as just updated). Failure to do this will result in delays as we then will have to email you to do it, then you will have to complete a new request form and submit it. 2. You must complete a 'Request for Activation Code Form' located on our web site http://www.driversdailylog.com, or the customer support website at http://www.ddlsoftware.com or, Click Here 3. This form must be completed in full, or a delay can result in finding your record. Without a Customer ID/DDL ID number, or order confirmation/transaction number, you could be required to purchase a new copy of DDL. A: All DDL install programs will expire. As we update the program Daily, Weekly, and due to the increase in fines and being placed out of service for running old programs, we require that all users download and install the latest version before we will issue a new or reactivation code. Check the web site for the latest version of the software. Check back and download and install the update every couple of months. DDL will also quit working if not updated every few months. We will warn you that this is about to happen. Stop when you can and update your version. This will save you big money in fines should we have a bug that needs to be fixed. Updates are free to registered users. A: DDL is displaying: "ERROR: WMI System Failed." DDL needs the WMI
system in order to generate the InstallationID.
Q17: I purchased DDL a few days ago and have not received my Activation Code. What is the holed up? A: It could be any of the following reasons: 1. You did not follow the 4 steps listed on the Buy Online page. -- Go back and complete steps 1, 3, and 4. You completed step 2, purchasing. 2. Your email was no good, and we are unable to sent you, your Activation Code. Please read FAQ # 2 for how to correct this problem. or you have not added frbjorklund@driversdailylog.com to your email address book, and we are being blocked, or filtered. After added our address, please send a new Request for Activation Fom. 3. We are waiting on your purchase to be approved, (while this is usually done in less than 12 hours, it can take up to 72 hrs), and in some cases the order is placed on hold. Please email us frbjorklund@driversdailylog.com your order or transaction number you received. Please include your full name (as used on the credit card), your address and phone number, we will respond within 12 hours, with what we find out. 4. Your "Request For Activation Code Form' was incomplete: a. No InstallationID number was entered. -- Re-submit the completed form. b. No email was entered -- Re-submit the complete form. c. No Order Confirmation number (SWREG), or Transaction number (PAYPAL) was entered, and we cannot locate your purchase. -- Re-submit the complete form..
5. We received a charge back from you. You will need to purchase using a money order and mailed to our address. No credit card purchase will be allowed.
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DDL is a trademark
of DDL Software. All other products mentioned are registered trademarks or
trademarks of their respective companies.
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Request
for Activation Code Form!
