Drivers Daily Log Program (DDL) - ddlsoftware.com - Trucker's Duty Status Log Software and more. Includes New USA 2005 & Canada 2007 Rules. to see a list of all supported rules go to Rules Supported

                       

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Start here for quick answers to most questions about DDL

  Email Help
  Features
    Licensing Policy All users must read this.
  Licensing Requirements
    Request for ActivationCode
  Sample Reports (87 different reports)
    Version History
    Is DDL Legal

 

Frequently Asked Questions (FAQ) -- Download and Install Problems

Below you will find questions and answers for common problems, and emails that we have received from drivers. Simple click on the Question (Blue Link), and you will be taken to that question area.

Q-1: Can I download the new version anytime?

Q-2: How do I know what the current version is?

Q-3: I am a new user what should I know before getting started?

Q-4: Do you have any notes on Downloading?

Q-5: Do I have to update?

Q-6: How do I update my DDL?

Q-7: Do you have any Install notes?

Q-8: I have DDL installed on a backup computer should I update this copy?

Q-9:  Should I save DDL350.EXE in a new subdirectory to be installed later?

Q-10: When the new 2005 rules taken effect on Oct 1-2005 what will I need to do to switch over?

Q-11: What if I want to go back to the present version for a look/see and the new version is implemented? Part 2: Should I have the old and new versions installed for this?

Q-12: I do not like the changes that you have made in DDL, Can I go back to an earlier version?

Q-13: Will I loose my current log data when I update to the new version?

Q-14: Do I have to pay to update my copy of DDL?

Q-15: I keep getting an error message (NSIS or Corrupt, or Install program has expired) when I try and update to the latest version. Also see Q-26 below.

Q-16: I have downloaded and installed the latest version of DDL and now my print module will not work? It is flashing, or blinking at me.

Q-17: I do not use all the print modules now, how do I uninstall them?

Q-18: I just downloaded and installed the latest update, now my programs show I have 0 day remaining on the trail period, what do I do? My computer crashed what do I need to do?

Q-19: I'm new at computers, can you explain how I update my copy of DDL?

Q-20: How often should I update DDL?

Q-21: How do I know if a change has occurred in the rules?

Q-22: I downloaded the "Full" version and I have 25 days left on the trial, I have decided I do not need all the bells and whistles, what do I need to do to purchase the "Lite" version?

Q-23: I downloaded the "Lite" version and I have 25 days left on the trial, I have decided I need or want all the bells and whistles, what do I need to do to purchase the "Full" version?

Q-24: I am having problems with my print module, after I updated DDL and the print modules, when I click on print, it just flashes or blinks, and I am unable to print. What do I need to do to correct this?

Q-25: I purchased my copy of Drivers Daily Log software from a driver at a truck stop, After just downloading and Installing the latest version, the software is coming up to XX days remaining on the trial version. I have reentered the ActivationCode and it still says "Registration Failed, This software is not Registered". How do I re-activate my software?

Q-26: I am having problems trying to Download and Install Drivers Daily Log is there any thing else you recommend?  Also see Q-15 above.

Q-27: I am trying to Install Drivers Daily Log (DDL), During the install a window pops up saying "DDL Install Program is expired. Download and Install program from your web site at www.driversdailylog.com What do I do?

Q-28: I keep receive a pop up window, Warning me that DDL needs to be updated. What should I do?

Q-29: I want to install DDL on a different computer, Can you explain how to do this?

Q-30: I have installed the 30 days Trial software, How do I activate it?

Q-31: I am receiving an error "Error opening file for writing" when trying to Download and Install the program from the Internet. What should I do?

Q-32: I upgraded from XP to Vista or Windows 7. What do I need to do to reactivate DDL on the new operating system?

Q-33: I have purchase a New or Replacement Computer, What do I need to do to activate this new computer?


Q-1: Can I download the new version anytime?

A: Yes, DDL can be Download and Installed any time. Installing will update the files needed to bring your copy up-to-date with all the changes and bug fixes in the current release. Check what version your are currently running. (Red Arrow) this is version 3.3.0.5

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Q-2: How do I know what the current version is?

A: On the title bar of DDL look for DDL - 3.3.x.x then check the download page and the current version will be listed below the DDL picture at the top of the page.

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Q-3: I am a new user what should I know before getting started?

A: First, Welcome and we are glad you decided to try Drivers Daily Log Software.

First Time Users should read this first for important information.

This page contains links to install/setup the program files that are available for download. Click on the appropriate link of a file's description to begin downloading. During the 30 days trial, you can update the trial version by re-download and installing the newest version. Check the Version History to see what has changed, or been fixed.  Come back often (or at least every couple of months) as we update the downloads as needed.  Please read Download Notes, Update Notes, Install Problems and Re-Activation Policy for help. 

Drivers Daily Log (DDL) when first installed will have a time limit of 30 days (Trial), If you are a registered user and have received an ActivationCode the software takes away the 30 days limited.  There is nothing different from the Trial version and the update. Deleting and re-download will not extend your 30 days. by updating you are receiving all bug fixes, , nor will it remove your activation.  It is encouraged that you update often, no matter which you are, a 1st time user, or a veteran user. Failure to do this could cost you big $$$ in fines if we have to make a change to the HOS and you fail to update the software.

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Q-4: Do you have any notes on Downloading?

A: Yes, here are a few:

Download Notes: The program can be downloaded from this web site via your web page browser. Left mouse click on blue link of the file name you wish to download, choose to Save, Open, or Run the program, we recommend the Open or Run, as you can always re-download from this site. If you choose to Save the download. Then Save the file to temporary folder (directory) or to a floppy diskette on your system. This file is a self extracting executable.  It does not need any "unzip" program to extract the files.  DDL setup runs automatically after the file extraction completes. The setup program will create the necessary folders (directories), uncompress the files, copy the files to the proper folder, create start menu entries, and create an optional "shortcut" on the "desktop". Check the "Path". The program places the following path into your system registry, C:\Program Files\Drivers Daily Log. It does not install any program specific Dynamic Link Libraries (DLLs) in the system folders.  Select the 'default' setup settings unless it is really necessary to do something different. (This is for advance computer users as you will have to know how to change directories).  The normal folder (PATH)  for the DDL program is 'C:\Program Files\Drivers Daily Log for both the "Full" and "Lite" version.  iTruck will be C:\Program Files\DDL iTruck (Paths are case aware) i.e. C:\program files\driversdailylog is not the same as C:\Program Files\Drivers Daily Log. Files can not be open from anywhere but this directory.

Example:

C:\Program Files\Drivers Daily Log\IMSAMPLE\Oct2005.LogData

I downloaded the Lite version update, but I purchased the "Full" version, am I going to loose the extra functions in DDL?  No DDL will look to see what you have purchased (ActivationCode) and activated the functions you have paid for, no matter what version "Full", or "Lite" you have downloaded. By use of the ActivationCode we turn on, off functions.

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Q-5: Do I have to update?

A: Yes, Updating is free. You should update for many reasons, one is DDL is used to save you money and running a version that has the wrong rules or old rules, can and will cost you money, failing to updated can cost you big fines if your running old rules. We never know when DOT will change how they "see" a rule, so update at least one a month is wise. Updating will never hurt you.
Do not delete or uninstall DDL when updating, as this will change your InstallationID number.

If DDL is not updated with a certain time, it will go back to Trial version and you will need to update to the latest version to be able to use DDL. If your updating every couple of months you will never see this.

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Q-6: How do I update my DDL?

A: Yes, here are a few:

We recommend you update every few months. (Updates are Free). At 9 months DDL will start warning you that you have to update (this is done to ensure you do not get a citation or placed out of service for HOS violations, due to having old or bugs in the software). DDL WILL STOP accepting data if not updated. Please read the FAQ section on the web site, as updating can cause DDL to deactivate and might require a new Activation Code. This will help avoid delays and problems and we require in order to use DDL.  Please Download and Install the latest version from our web site, there has been many changes, bug fixes, and enhancements made since your version was released. It is very easy to update, follow these steps:

1. Close Drivers Daily Log program down.

2. Go on the internet to our web site at http://www.driversdailylog.com

3. Click on the DOWNLOAD button (top of every page)

4. Click on the version you purchased (ie.. Full or Lite update button)

5. Click on Run or Open button (we recommend run or open, not SAVE)

6. After the download has completed, you will need to click on Run or Open again to Install DDL. Update any Print module if needed, by following the same steps as above.

7. Answer the questions and after clicking Finish, DDL should restart. If not then please go to the FAQ section on our web site and click on Download Problems.

 

If DDL goes back to Trial then complete these steps below. If DDL stays Activated,  then you are done.

 

8. Click on the InstallationID or the word Activate (top right menu bar).

9. Write, or copy to clipboard the new InstallationID number (it will have changed, since you last activated)

10.Go back to main page in DDL web site, Click on the Request for Activation Code Form button.

11. Complete all of this form,, Write  or paste the InstallationID in.  We must have the InstallationID that is showing on DDL. (This number changes, so look at DDL and  do not use an old InstallationID number.

12. Click on Submit button.

 

Within 12 to 48 hours you will receive an email from us with your ActivationCode. Enter the new code and click on Process ActivationCode button.

Please Download and Install the latest version every couple months, or your software will stop accept new data.

Update Notes: DDL can be updated to the most recent version at any time.  This applies to both registered and trial versions of the software.  It is suggested that you visit this web site every months or so to 'see what has happened' with new features and repairs to the software.  DDL is backward compatible with data records from older versions, and the Update process will not harm your existing log files.  It is suggested that a backup of your data files be accomplished as matter of normal procedure, especially during a update of any new software update.  Copy DDL 'Driver(s)' log files to a diskette,  CD-R or CD-RW, DVD-R or DVD-RW, or a flash drive on a regular basis.  Recent versions of DDL makes this backup process very convenient. There is a 'built in' procedure under menu File/Backup or Restore. You must have some computer knowledge as you will need to set this up.  Do not delete or uninstall DDL when updating, as this will change your InstallationID number.  

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Q-7: Do you have any Install notes?

A: Yes, here are a few:

Install Problems? Check properties of downloaded DDL350.EXE, DDL350FULL.EXE, DDL350LITE.EXE, DDL350TRIAL.EXE file (right click on file name) and look for size of file in bytes. Verify this against the Download Size on the download page. If bytes actual do not match then download did not complete properly.  Do the download again. Wait for a 'quieter' time on the internet, or try another web browser. Internet Explorer should work.  Browsers are known to  'lie' about successful downloads. If you get 'LZHUF - Write Error' during install, make sure you close DDL so that it is not running, and repeat install.  If you continue to have trouble installing, please delete the file DDL330.EXE and re-download. "DDL CAN NOT BE RUNNING WHEN UPDATING.  IT WILL FAIL!!!".

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Q-8: I have DDL installed on a backup computer should I update this copy?

A: YES, we are always fixing bugs, or adding new functions to DDL (Daily) and having two different version can effect data. Both computers should be running the same version before data is entered. Software should always match unless you're an advance user testing it.

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Q-9:  Should I save DDL350.EXE in a new subdirectory to be installed later?

A: NO! DDL should be installed in most cases to the default location: C:\Program Files\Drivers Daily Log. Only advance users should change this as it can cause problems with the activation and updates.  When installing just click ok or next  to install in this default location. We strongly recommend that you only run one copy of DDL. Place more on a computer will cause problems and could cause loss of data, unless you fully understand what you're doing. This is for advance users only. If you like to play with software and test beta's version, before they are release, we recommend running DDL on a different computer as it can take up to 48 hours to get your reActivationCode and allow you to start using the log again.

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Q-10: When the new 2005 rules taken effect on Oct 1-2005 what will I need to do to switch over?

A: DDL will use the current rule between now and end of September. When you switch to a log date of 01 Oct 2005 or later, and DDL detects your running the 11hr/14hr rule, which has not be replaced by a 'Rules on the Fly' record for the new 11hr/14hr (01 Oct 2005) rule, you will be prompted with a screen, asking if you want to switch, click on the 'yes' answer, and  DDL will 'do it' for you.  You can always add/remove 'Rules On Fly' data records at any time.

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Q-11: What if I want to go back to the present version for a look/see and the new version is implemented? Part 2: Should I have the old and new versions installed for this?
 

A: You can continue to go to any log day and DDL will use the rule that was in effect for that time frame. DDL has always used 'Rules on the Fly' record. So a driver who changes rules when say crossing from the US into Canada. The rule becomes effective when a 'Rules on the Fly' record is created.  DDL will do all the math and continue to display the hours available under the new rule, There is no limit on the number of times you can change a rule. DDl will make all the adjustment and display the hours available. Because of the USA 2005 'Rules on Fly' record added on 01Oct 2005, you should be able to 'go back and forth' in time, and DDL will apply the appropriate rule to your duty status records.  Part 2 Answers: There is no old and new versions.  DDL is only one version. All bug fixes, new functions are part of the current version. Downloading and Installing will update the files needed. We do not have copies of older versions. Sliding the mouse from left to right on the grid slowly will display the rule that is in effect for that time frame.

Example of Rule Change:

Image 1.

Image 2.

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Q-12: I do not like the changes that you have made in DDL, Can I go back to an earlier version?

A: It is possible, but any data in new fields will not be shown, it might cause a crash depending on how far back you are wishing to go. DDL is not designed to go backwards, nor do we support this as many issue come up.  This should only be done by advance users as DDL dose not support this, and can not help you should problems come up.  Older version are not available for download as we do not save them. WE STRONGLY RECOMMEND THAT YOU DO NOT GO THIS ROUTE.

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Q-13: Will I loose my current log data when I update to the new version?

A: NO, however as in any software, BACKUP your Drivers Folder onto removable media before updating. Just to be safe. We have found that when a driver claims to have lost there log files when the updated to the newest version release, that one or more things have likely occurred

    1. The program was not installed in the default directory. So the logs are still in that directory, You will need to do a search for log files, then move the entire drivers folder into the correct path. See above on this location. You will need some windows knowledge to copy and paste folders, we recommend "Windows XP for Dummies" as a great source on XP. We do not offer support on how to work in Windows, which is why we strongly recommend installing in the default location which we do support.

    2. User is trying to open a copy of the log in the wrong path, you can backup the file any where you like, but you must restore it to the correct path before DDL will open the data.

    3. Log data files some how got corrupted, (this is very rare) All is not lost, DDL makes a backup copy. You will need to contact us on how to restore this log for use. If you have mess with this backup file, with out fully understanding what you are doing, you can damage it and you will have to start over. So please contact us for help first.

    4. If DDL is not install to the same location, then it will appear that you have lost your data, you will need to move the driving folder to the new path for DDL.  By default DDL is installed to C:\Program Files\Drivers Daily Log, Only you can change this path when you run the install program. If you change it them you must change it each time as the install will always default to C:\Program Files\Driver Daily Log. It is recommend you not mess with this path unless you fully understand what will happen. (i.e. program will unregistered and go back to trial, you will need a new code.

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Q-14: Do I have to pay to update my copy of DDL?

A: That will depend on the version you have. For users using the 'Lite' version Bug fixes and Hours of Service updates are always free.  No subscription is required for the Lite version. (The limit of three (3) "NEW" activations does apply to the "Lite" version, at which time a user will have to repurchase the "Lite" version).  For users of the 'Full' version during your subscription period all updates are free. If your subscriptions has expired (The software will go back to the 'Lite' version)  then yes you must pay the annual subscription fee to use the 'Full' version.

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Q-15: I keep getting an error message (NSIS or Corrupt, or Install program has expired) when I try and update to the latest version.

A: Check to make sure DDL is not 'open or running' in the background. DDL can not update the files if it is open or currently running. Close DDL and then continue the install.

A 'NSIS' error or 'Corrupt', This type of error occurs when you do not get a good download, or the download is corrupted or incomplete. If you are receiving an error that the Install program has expired, this is caused by your browser. You will need to follow  the steps below to correct this.

Errors in downloading are caused by a incomplete or bad (corrupted) download, or failure of your browser to update the file information. Internet Explorer 7.0 and Firefox seems to cause the most problems.  Follow the Instructions below to fix this problem. Always make sure you have a full signal and not moving when downloading to help avoid this. To fix this problem follow the steps below:

1. Use the Search function in Windows to find these files (search all folders and files), and delete them from your system. DDL350.EXE, DDL350FULL.EXE, DDL350LITE.EXE, DDL350TRIAL.EXE you might not have all these but delete any and all that is found on the entire hard disk.
2. Open your browser and clear out the History and Cache files. Use help if needed to located these files. If not you will not be able to download DDL as it will stay bad.

If using Internet Explorer 7,8,9 or 10, then you can click on TOOLS then click on Delete Browsing  History

We recommend you Update to Internet Explorer 8, as it fixes alot of problems that IE 7 has. Here is a link to download IE 8.   http://www.microsoft.com/windows/internet-explorer/default.aspx 

3. Defrag your Hard Drive by Clicking on My Computer, Right Click on C:\drive, Left Click on Properties, Left Click on Tools, Select Defragment Now. (This will take a while depending on when it was last done.)
4. Shut down your Computer for 1 minute, then restart the computer. This must done.
5. Open Drivers Daily Log web site and Click on Download page, Select the download you need, we recommend picking 'Open' or 'Run' not save and follow the instructions.

May sure you have a great internet connection, or the bad NSIS will occur again. We recommend that you are stopped and in a big city, with a GREAT internet connection. Close all other programs will help.

Download managers are a popular way to solve some of the internet download 'things'

that can drive you crazy:

Here is a free one you can download.

http://www.freedownloadmanager.org/download.htm

Install and then launch internet explorer to DDL download page:

http://www.driversdailylog.com/ddldownload.htm

Then left click and 'hold' on 'Click here to Download the update for the 'Full' or 'Lite' version' button and drag to 'download manager'.

This can be used for any download you need on any site.

Initiate the download in the download manager.

More information  on NSIS error:

Why do I get NSIS Error

From NSIS Wiki (Website)

A NSIS Error message box means the installer you're trying to run is corrupted. It means the installer data was somehow modified and is no longer valid. The error states:

Installer integrity check has failed. Common causes include
incomplete download and damaged media. Contact the
installer's author to obtain a new copy.

More information at:
http://nsis.sf.net/NSIS_Error

In versions prior to 2.35, the error states:

The installer you are trying to use is corrupted or incomplete.
This could be the result of a damaged disk, a failed download or a virus.

You may want to contact the author of this installer to obtain a new copy.

It may be possible to skip this check using the /NCRC command line switch
(NOT RECOMMENDED).

Solutions

Follow these steps for each case to get rid of the error. Error with Single Installer

  1. Clear your browser's cache.
  2. Disable any download accelerators and download the installer again.
  3. Update any active anti-virus and download the installer again.
  4. Disable any active anti-virus and download the installer again.
  5. Download the installer from another source. It might be corrupted on the server, or the connection to the server is unreliable.
  6. Download the installer using another computer and copy it to the original computer using a reliable medium.
  7. Rename the installer so it is a simple one-word name with no special characters (without removing the .exe suffix)

As a last resort, the installer can be executed even though it's corrupted. To bypass the corruption test, pass /NCRC on the command line. To do so, go to Start->Run, type cmd and hit Enter. A black console window should open. Drag the installer into the window, hit Space and type /NCRC. Hit Enter again and the installer should start. This is not recommended!

Error with Multiple Installers

  1. Clear your browser's cache.
  2. Disable any download accelerators and download the installer again.
  3. Disable any firewalls and download the installer again.
  4. If it is installed, uninstall the nVidia firewall and download the installer again.
  5. Scan for, and remove malware
  6. Scan for, and remove viruses
  7. Scan the hard drive using scandisk, chkdsk, or any other hard drive repair tool
  8. Download the installer using another network connection and copy it to the original computer using a reliable medium.

Random or Start-up Errors

  1. Scan for, and remove malware

Error When Closing Internet Explorer

  1. Try updating McAfee manually. Failed updates of McAfee have been known to produce this problem.
  2. Scan for, and remove malware

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Q-16: I have downloaded and installed the latest version of DDL and now my print module will not work? It is flashing, or blinking at me.

A: If you are using one of the print modules and you're updating your DDL, you must download and install DDL first, then download and install all the print module's) you have tried, or our using,  in order to print your logs. If you have more than one print module installed, you must download and install each.

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Q-17: I do not use all the print modules now, how do I uninstall them?

A: Each print module has an uninstall program located in the main folder, simple click on it to launch the uninstall script. This must be done for each print module, or you can download and run the utility for removing all the print modules at once program, this can be found on the download page under Utility and other software table.

2nd method is to Click on PRINT, then Click on Print Current Log Day, you will see a list of all print modules that are installed. RIGHT click on the print module you wish to remove. Click on YES to uninstall and remove from the list.

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Q-18: I just downloaded and installed the latest update, now my DDL programs show I have 0 day remaining on the trail period, what do I do? My computer crashed what do I need to do?

A: Click on the link below to be directed to the FAQ section on Activation/Reactivation information:

FAQ -- Section for Re-Activations and "New" Activation Policy

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Q-19: I'm new at computers, can you explain how I update my copy of DDL?

A: It is very simple, follow the steps below

    1. Make a back-up copy of your Drivers Folder to an external device. Make sure to close DDL program. You can not install the update if DDL is running, or the program is in the background running.

    2. Download the latest version of DDL. (DDL download page will only have the latest)

    3. Run the install program, by double clicking on DDL330.EXE

    4. After you have completed the install, DDL will open. 

    5. If you are using any of the print modules, you should also download and install them.

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Q-20: How often should I update DDL?

A: We recommend at least monthly, or when ever a change is made to the rules.

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Q21: How do I know if a change has occurred in the rules?

A: We will post it under 'News' on the main page, also you can check the version history page to see all changes made to DDL.

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Q22: I downloaded the "Full" version and I have 25 days left on the trial, I have decided I do not need all the bells and whistles, what do I need to do to purchase the "Lite" version?

A: When you pay just select the "Lite" $50.00 version, we will issue the "Lite" code. Once you have entered this code, you should start downloading and installing the "Lite" version.

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Q23: I downloaded the "Lite" version and I have 25 days left on the trial, I have decided I need or want all the bells and whistles, what do I need to do to purchase the "Full" version?

A: Since you have not purchased any versions yet, you will need to download and install the "Full" version, so that the correct InstallationID can be generated. Then purchase the "Full" $95.00 US, version from the buy now page. Continue to download and install the "Full" version.

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Q24: I am having problems with my print module, after I updated DDL and the print modules, when I click on print, it just flashes or blinks, and I am unable to print. What do I need to do to correct this?

A: If you're having problems with your screen flashing or blinking, when you click on print then download and run this utility to delete ALL print modules. Then re-download and install only the print module you need. Click HERE

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Q25: I purchased my copy of Drivers Daily Log software from a driver at a truck stop, After just downloading and Installing the latest version, the software is coming up to XX days remaining on the trial version. I have reentered the ActivationCode and it still says "Registration Failed, This software is not Registered". How do I re-activate my software?

A: Only the register user on file in our database can receive a reActivationCode, If the ActivationCode you listed is a hacked code, or does not match the InstallationID showing on the computer, you will need to complete  (all information) a request for a "NEW" or "Reactivation Form on the customer support web site. http://www.ddlsoftware.com or email us your CustomerID/DDL#/DDL# that was issued, and or your order confirmation # issued when you purchased DDL. If you do not have either then you will need to purchased DDL from the web site, before we will issue a "Full" license. Each computer has it's own InstallationID code which we track and verify to whom the software is registered to. If you purchased the hacked software on the road, then you were taken for your money, as we do not sell, nor do we have any driver (other than Bruce Luebke) authorized to sell DDL at truck stops. You will always get a receipt and a email from us (Drivers Daily Log) confirming your InstallationID and ActivationCode along with a CustomerID/DDL#/DDL# number. If we determine your code has been release to unauthorized personnel (not listed in your record in our database, we will revoke your license agreement, and you will need to pay the full price to reactivate. Safeguard your codes. 

Q-26: I am having problems trying to Download and Install Drivers Daily Log is there any thing else you recommend?

A: SUBJECT Download Problems

Download(s) - All DDL Software install programs - problems check list.

Number 2. is most likely.

1. Windows logged in 'User Privileges'.  DDL will not install if you use
'Limited User' ('Standard User' in Vista OS). You must log in as
'Administrator' or 'Power User'.

2. Internet browser is 'grabbing' partial download from 'local' cache of
downloads.  So we suggest clearing the internet browser cache.  For
Microsoft Internet Explorer - menu Tools/Internet Options/Temporary Internet
files 'Delete Files' or similar. Also See Q-15 above.

3. Microsoft Internet Explorer does have problems if you have not
're-booted' (power off/on restart of computer) in a few days.  're-boot' is
power down and power up of your computer.

4. Wait for a 'quieter' time of day to download, when internet is not as
'busy'. Try to be sitting, moving down the road can and will cause a loss of the internet.

5. If you 'save' the DDL350.EXE to a local folder (suggested) as part of
download, you might try to 'delete' any previous 'corrupted' copy.  We
suggest download to the system 'desktop' so the icon for DDL350.EXE appears
on the screen.  After you launch DDL350.EXE to install DDL, and that is
successful, you can delete the 'icon' (right click and Delete) to remove the
DDL350.EXE program, or copy it to some other folder on your computer.

6. You can also download and install a 'download manager'.  Here is one we
use and it is free: http://www.freedownloadmanager.org/download.htm. It will
'resume' a previous download if intermittent internet connections is the
problem, and you can force a 'restart' of a previous incomplete download -
which the cause of most DDL download problems.

Q-27: I am trying to Install Drivers Daily Log (DDL), During the install a window pops up saying "DDL Install Program is expired. Download and Install program from www.driversdailylog.com What do I do?


 

A: DDL install programs will expire on the 15th and the last day of month.  We do this to encourage download and install of latest version of DDL, so duty status rules are 'fresh' with any possible changes. Visit our we site to download and install the latest version of Drivers Daily Log (DDL). http://www.driversdailylog.com/ddldownload.htm

Q-28: I keep receive a pop up window, Warning me that DDL needs to be updated. What should I do?

A: DDL unlike other programs you may be using on your computer can cause you to be fined or placed out of service if you are running an old  version that has bugs or incorrect Hours of Service rules. We correct and update the software (version number will change any time we fix a bug in the Hours of Service rules).  We update the program daily, weekly, month by fixing any bugs. or adding new services, new print modules, updated print modules. or adding new reports, updating reports. Adding new ways to make DDL simple to use.

We have found that to many drivers are not updating and are running old versions that have many of the problems noted above. We have decided that all users will have to update to the latest version every few months in order for DDL to continue to work. We will start warning you at 30 days that you need to update. If you fail to update during this 30 days, we will stop accepting data and you will need to complete a paper log book, until you have updated the program. You also could loose you activation status and have to reapply for a new ActivationCode, as your InstallationID could change. We realize that this may cause a hardship, but having a program that is out of date, or has has bugs, will cause a bigger hardship if you are fined big $$$$$ and placed out of service. Since most DOT know to check the version number to see if it is the latest version, you as a user also need to check this. Download and installing the latest version only takes a few minutes. 

If you have questions or problems on downloading, installing, or activation problems, please read the FAQ section that covers that area.

Q-29: I want to install DDL on a different computer, Can you explain how to do this?

In order to do this you need to understand how to locate folders, copy and paste. inside of windows, Windows has help on these by opening help and typing in what you need i.e. Copy, also there are many good books about how to do .. that you can purchase. DO NOT DELETE, REFORMAT until you're sure you have and can read the data on the other computer. Many computer shops will move data for a small price. Print this and give to your computer guy.

A: Step #1 - On the computer you have DDL installed on now, do the following:

1. Download and Install the latest version of DDL from our web site.

2. Download and Install the latest Print Modules you have installed.

3. Copy your drivers folder (NOT THE DRIVERS DAILY LOG FOLDER), to an external device. (flash driver, hard drive, CD/DVD). On most computers this will be in C:/Program Files/Drivers Daily Log/ Your name.

4. Copy any Co-drivers drivers folder. 

Step # 2 - On the new computer, do the following:

1. Download and Install the latest version of DDL from our web site.

2. Download and Install the latest Print Modules you have installed.

(Both computers need to be running the latest version of Drivers Daily Log software, other wise problems, lost data, can occur). We update DDL at least twice a month, so there is always a new version on the web site.

3. Open your external device that you copied your drivers folder to, and copy it to the Drivers Daily Log  main folder.

4. Copy any Co-drivers folder to this same location.

Once you have Drivers Daily Log installed and your data in place, then you will need to "Request a Activation Code" using the "Request for Activation Code Form" located on the WEB SITE. You will need the new InstallationID from the new computer.

If you are going to be using both computers, then please make sure you update both computer at least every few months, to avoid problems.

Return to Top

Q-30: I have installed the 30 days Trial software, How do I activate it?

A: After installing Drivers Daily Log (DDL). DDL will alert you that it needs to be activated and take you to the DDL - Activation/Purchase dialog box. (see below). Complete the Fill in fields (white boxes). Then click on Internet Activation button (see red arrow below). (You will need to be connect to the Internet)

Note: This will only work, if this is a unique InstallationID number in our database. If this InstallationID is in our database then you

Note: This will only work, if this is a unique InstallationID number in our database. If this InstallationID is in our database then you will receive a ERROR dialog box and in the Results it will state "This Program is NOT Activated. Follow the steps below to request your trial or unlocked activation code, if you have purchased the software.

Click on, and Complete the Internet Web Form ActivationCode remember you will need your InstallationID number. If this is a new activation (just purchased), you will not have a DDLID number, you will need to fill in the number from your receipt. If this is a new or reactivation, then you will need to provide your DDLID number or your receipt number from when you purchased DDL. Your DDLID number can be found on the email you received from us, next to your name. It is very important to PRINT AND SAVE this email, in order to avoid having to repurchase the software.

Q-31: I am receiving an error 'Error opening file for writing" when trying to download and Install the program from the Internet. What should I do?

A: Make sure you do not have DDL running in the background, while updating. DDL needs to update files and cannot do so if it is running. Please Close DDL, then try to download and install again.

Error Message:

 

Q-32: I upgraded from XP to Vista or Windows 7. What do I need to do to reactivate DDL on the new operating system?

A: There are several steps that will need to be done.

Step 1 - You will need to make a backup copies of your drivers folder ( Your Name) (this folder can be found inside of DDL Main Folder. In most cases it will be found under C: Root or in Program Files folder. use My computer to located this folder.  Copy this folder (just your drivers folder, not all of DDL) to a flash drive or some other external media.

Step 2 - On the new system, go to our web site www.driversdailylog.com and download the version you purchased, from the download page.

Step 3 - After the download and installing DDL has complete, make note of the new InstallationID that is on the top menu bar.

Step 4 - Complete the 5 steps listed when you click on the Big Orange button  "Request for Activation Code".  Once you receive your Activation Code, enter it to unlock the software.

Step 5 - Copy your drivers folder from the flash drive you created in Step 1 to DDL main folder. again this should be found in C:root or Program Files folder. Make sure to copy the whole folder, not just files.

Step 6 - Open DDL and click on File>Open. You should see your drivers name, if not then you have not copied the drivers folder to the correct location.  If your drivers folder is listed, highlight it to select it, then click OK.

Step 7- Close DDL and restart it, and your logs should appear.

Q-33: I purchased a new, or replacement computer what do I need to do to activate this computer?

A: Follow these steps below:

    1. First you must download and install the latest version of DDL and any print modules needed on the new, or replacement computer. Do not uninstall your old DDL. Just run the install program. This means within the past 72 hours. (Last week dose not count as just updated). Failure to do this will result in delays in receiving your ActivationCode. As we then will have to email you to do it, then you will have to complete a new request form and submit it.

    2. Please complete a 'Request for Activation Code Form' located on our web site http://www.driversdailylog.com, or  the customer support website at http://www.ddlsoftware.com or, click on the button below.

Request for Activation Code Form

Customer Support Web Site

iTruck Web Site

What's New

DDL Customer Support Web Site Main Page
New DDL User -- Click here
Need Help Updating your DDL? Click Here.
CSA * 2010 pdf file (Download) Aug 2010 Updated
CSA2010 PSP Drivers Report Card
Canada new  2007 Hours of Service Rules Information

Canada new DDVIR Schedule Information

Sample Reports
DDL On-Line Help System
DOT & FMCSA Information
Commercial DDL
DDL Logs Audit Features
Truck Companies that accept DDL Logs
Installing Ascertia Root Certificate
GPS add on Information
Intra-States Rules (Information)

Other Information

About the Author
Canada Notes
Days Out Information
List of Email Servers that will block DDL email.

Instructions on how to add our email to avoid being blocked by YOUR email provider.

DDL in Hand Held Devices
DDL Data Files and Data Records Specifications
FAQ:
Future DDL Features
Introduction
Links to other Web Sites for Truckers
Looking for a Laptop for DDL
Drivers using DDL Software with GpsGate

Click on Map to see other DDL users locations. (click here to see how to join)

National Traffic and Road Closure Information 
Road Conditions Information
Users Wish List
Truck Load

DDL is a trademark of DDL Software. All other products mentioned are registered trademarks or trademarks of their respective companies.
Questions or problems regarding this web site should be directed to  "Fritz" at  frbjorklund@driversdailylog.com
or "Bruce" at bruce@driversdailylog.com

Use of the Drivers Daily Log Software and this Web site constitutes acceptance of our License Policy, License Requirements, and Privacy Policy.

Copyright 1998-2013 Drivers Daily Log - Fritz Roland Bjorklund & Bruce A. Luebke.  All rights reserved.
Last modified: Wednesday August 27, 2014.